ArtHand Policy
You can pay for the classes in three ways:
- cash at the studio
- Zelle transfer (USA) or Etransfer transfer (Canada)
- PayPal (worldwide)
Payment for online classes is only possible through Etransfer and Zelle transfers, or PayPal.
Subscription. Payment for the subscription is made in advance for each month*. If you are attending the classes for the first time, you pay for the month in advance (before the first class). If you are already a student of the studio, you pay for the next block of classes on the last class of the previous month (every 4 classes).
Per class. In this case, you can pay at the end of each class.
*Monthly subscription — consists of 4 classes. It is not tied to the calendar month. For example, if you start your classes on March 15th, your monthly subscription will be valid for 4 weeks from the moment of payment, until April 15th.
If you have not paid for the next block of classes on the last paid class and did not attend the next class without prior notice, ArtHand reserves the full right to assign your spot to another student without warning.
We are understanding of force majeure circumstances, so you can miss one class per month from your subscription (1 class out of 4 classes) without prior notice. This class will be saved and simply extend your subscription by one class.
If for any reason you need to cancel a class, and you have already canceled one class within your monthly subscription, please notify us at least 24 hours in advance, and your class will be preserved. If you fail to notify us, it will be forfeited.
You can reschedule your class if you notify us at least 24 hours in advance. The class can only be rescheduled for a time available in the schedule.
In the event of a missed class by the studio, students will be offered to make up the class at another time or keep the class.
You can request a full refund after the first lesson if it doesn’t meet your expectations. We’ll refund your money within 5 business days of your request.
If you have completed two or more classes, a refund of the remaining funds is not possible.
Please note that we do not store your paintings for more than 30 days after completion. This means that ArtHand may dispose of paintings that are not collected by the owner after 30 days of storage.
The studio provides all necessary materials except canvases. You can bring your own canvases (of any size and shape) or purchase them from us at the studio. You are welcome to bring your own materials if that is more comfortable for you. This does not affect the cost of the classes.
You may arrive late for the class at any time, but the session will end strictly according to the schedule.
Only the student, their parents, children, friends, pets, and others should wait outside the classroom to avoid distracting other students.
Respect
In our studio, it is unacceptable to offend individuals based on their nationality, skin color, religion, gender, etc. Arthand reserves the right to refuse classes to the offender and cease working with such a client.
Your information is not disclosed to third parties. It remains solely within our database.
Your photographs will be displayed on our website and social media platforms only with your consent. We respect the personal space of each client.
The studio is only open according to the schedule of classes.
However, we are available to answer your questions on WhatsApp every day from 8 am to 10 pm.